Helpful utility contacts for Ocean Pines homeowners and residents

(April 20, 2021) Ocean Pines has prepared a new list of contacts for local utilities. 

The list is meant to help homeowners and residents reach people in local offices, when issues arise.  

“In February, we announced initial steps to help improve our customer service, and this is an extension of that,” General Manager John Viola said. “The Ocean Pines team is committed to addressing concerns in a timely and efficient manner, and we continue to take steps to make that happen.” 

To reach local utilities:  
 

• Choptank Electric Cooperative Inc. 
  • For general issues, visit https://choptankelectric.coop 
  • For general issues by phone, use the call center, staffed by local people and available Monday-Friday from 8 a.m. to 4:30 p.m. 1-877-892-0001 
  • For the Storm Center, to get instructions on setting up text alerts and outage reporting, visit https://choptankelectric.coop/storm-center 
  • To report an outage, call 1-800-410-4790 
• Comcast/Xfinity 
  • For sales or service questions or complaints, call 1-800-xfinity 
  • For general issues, email [email protected] 
• Mediacom 
  • For general issues, call 855-633-4226 (This is the Dagsboro, Delaware office) 
• Republic Services 
  • For new service, stop service or billing, call 410-749-1551 
  • For missed pickup, service issue or service questions, contact Regina DuPont at [email protected] or 443-210-3506, or Operations Supervisor Rufus O. Braboy at [email protected] or 443-210-3515 
  • For larger issues, contact Division Manager Kelley Johannsen at [email protected] or 443-210-3501 
  • For contract questions, contact Municipal Sales Manager Dominic Fulginiti at [email protected] or 610-205-5401 

The full list can also be found on the Ocean Pines website: /web/pages/living-here. 

For other general questions, complaints or concerns, homeowners and residents may continue to email [email protected], or contact 410-641-7717 during business hours, or 410-641-7747 after business hours and on weekends.