Sandpiper Energy

CONVERSION   855.290.9628
BILLING/SALES   800.427.0015
SALES   443.880.5219
EMERGENCY   800.427.0015
Pages from OPA KICKOFF 2016 03 10 16 Final

Presentation from Informational meeting of March 10, 2016

Sandpiper Energy Updates – Conversion to Natural Gas

Document Name Description
Sandpiper Energy Presentation

March 10,2016 at 6pm.

Conversion Map

DOOR HANGERS MAY BE LEFT AT THE RESIDENCE IF NO ONE IS HOME DURING A TECHNICIANS VISIT.

All temporary tanks are removed; the conversion in this area is complete, and Sandpiper moves to the next area for conversion

First Natural Gas Bill

  • Next customer bill after conversion will be in natural gas units
  • Billing will be the same except it will now be in natural gas equivalents
  • Call 855.290.9628 if there are any concerns with appliances; they will come out for an inspection

 

FAQs

WHAT DOES NATURAL GAS SMELL LIKE?

Natural gas is odorless by nature.  For safety’s sake, an odorant called mercaptan is added so that you will know if gas is escaping and recognize that a potentially dangerous situation may exist.  If you ever detect a “rotten egg” smell in or near your home, place of business, or even outside, please follow the recommended safety precautions.

WHAT SHOULD I DO IF I SMELL NATURAL GAS?

If you smell natural gas (“rotten egg” smell), please take the following precautions:

  • DO leave your home or building immediately.
  • DO immediately call your local emergency number (800.427.0015 or 911) from a cell phone outside the home or building, or from a neighboring location, to immediately report the suspected gas leak.
  • DO NOT use your telephone, turn on or off light switches, light a match, or do anything that might create a spark or flame.
  • DO NOT  re-enter the  building where the  leak  is  suspected until  emergency professionals give the O.K.

WHAT ARE SIGNS OF A GAS LEAK OUTSIDE?

Possible signs of a leak around the pipeline area are spots of dead or discolored vegetation amid healthy plants, bubbles coming from bodies or pools of water, or dirt blowing into the air.

 


DO YOU HAVE A BUDGET PLAN OR DIRECT DEBIT?

Sandpiper Energy offers a Budget Plan to all Residential and General Service customers in good standing to spread out your winter heating bills.  We also offer a Direct Debit Payment Plan to have your payment automatically deducted from your checking or savings account. For additional information, please call Sandpiper’s Customer Care Representatives at 800.427.0015 or speak to our Customer Care Representatives present tonight*

MY RATE CLASS RECENTLY CHANGED; WHY?

Effective January 1, 2016, Sandpiper Energy adjusted its Residential Delivery Service Rate for natural gas service and propane service.  Rather than charge the same rate to all residential customers, Sandpiper Energy has now created three separate categories (RS-1, RS-2 and RS-3), charging different rates for each category.  The categories are based on the customer’s historic annual usage. Note that the only rate change implemented here is the creation of these three separate categories of Delivery Service Rates. All other rates on your bill will remain the same. Sandpiper is not making any extra money due to this, the new rates are set to have an overall neutral effect.

WILL THE CONVERSION TO NATURAL GAS HAVE AN IMMEDIATE IMPACT ON MY BILL?

You will not see an immediate change in your bill following the conversion because Sandpiper’s rates are calculated so that the rate for natural gas service is equivalent to the rate for propane service.  By charging the same effective rate to natural gas and propane customers, Sandpiper is able to spread the cost of conversion to natural gas over its entire customer base and, in addition, spread the savings of lower-cost natural gas across all customers.

I KNOW SOMEONE HAVING DIFFICULTIES PAYING THEIR BILL.  DOES THE COMPANY OFFER ASSISTANCE?

Our SHARING program helps our customers who may need financial assistance with their heating bills.  If you are elderly, disabled, live on a fixed income, or have a severe illness, SHARING may be able to provide a grant toward your heating bill each calendar year. To learn more, visit chesapeakesharing.com.

Also, as residents of Maryland, you may qualify for other assistance with your winter heating bills.  For more information on the Maryland Energy Assistance Programs (MEAP), please contact your local Energy Assistance Office or contact our Customer Care team for more info at 800.427.0015.

WHAT DO I NEED TO DO?

The most important responsibilities of the customer during the conversion process are communication and availability. Monitor the OPA website to see what Area Sandpiper plans to work in next, then watch for the postcard.

Please allow our Conversion Coordinators to complete their assessment of your home or business as soon as possible.  It is vital to the process that the customer communicates any concerns or issues with our Conversion Coordinators.  The Conversion Coordinators will work with you to schedule both the assessment and the conversion of your appliances.

I MAY WANT TO CHANGE OUT OR UPGRADE MY WATER HEATER OR OTHER APPLIANCE. WILL YOUR CONVERSION COORDINATORS HELP?

While our primary goal during this process is to convert your existing appliances, we will be more than willing to discuss upgrading any appliances with  you.     Please  contact  you  Conversion  Coordinator  to  discuss  any potential appliance upgrades.

WHO PAYS FOR THE CONVERSION OF APPLIANCES AND PIPING INSIDE MY HOME OR BUSINESS?

Sandpiper Energy will pay for the contractor and materials that are needed to convert or replace your standard appliances.   Those costs are then collected through rates from all customers.   The rate component that recovers conversion costs is the System Improvement Rate (SIR), which is adjusted annually to reflect the actual costs that Sandpiper incurs.

WHAT IF THERE ARE DELAYS DURING THE CONVERSION PROCESS?

During the initial survey process, Sandpiper Energy will make every attempt to check everything on all of your appliances and gas piping.   If an issue arises  during  the  conversion,  we  will  make  every  effort  to  rectify  the problem as soon as possible.   We have a proven track record in providing customers with smart and safe energy solutions.

I REPRESENT AN ORGANIZATION AND WE ARE LOOKING FOR SPEAKERS OR SPONSORS. WHO CAN I TALK TO?

Sandpiper Energy is an aspiring and caring company.  Communities are more than places to do business.   Communities are where we live, volunteer  our  time  and  support  charities.    For  us, being  a  caring neighbor is part of our responsibility as your energy provider.  Please contact our Sandpiper Energy sales team at 443.880.5219 for more information on how we can serve your community or organization.

I AM NOT A CUSTOMER. WHAT DO I NEED TO DO TO BECOME A CUSTOMER?

To initiate a new service, please contact the Sandpiper Energy Customer Care team at 800.427.0015, or talk to one of our Sales Representatives present tonight.